Mantel Insider
A monthly newsletter for Australian enterprise leaders.
I’ve led Mantel Insider since it launched in 2024. Each month I choose the stories, work with experts across the business to pin down what’s worth saying, and write and package each issue. Here are two issues, with a few notes on the choices behind them.
AudienceAustralian enterprise leaders, from boards to technology heads
RhythmMonthly, since 2024
My roleStory selection, writing, editing and packaging every issue
ReadershipNearly doubled in under a year, with click-through averaging around 3%
July 2026
The voice AI gap enterprise can’t afford to ignore
Behind the issue
Subject line“Voice AI is table stakes sooner than you think.” Direct, and a little provocative. It gives a busy leader a reason to open it today.
The openerIt starts in the reader’s kitchen. They already talk to voice AI while making dinner, so a contact centre phone tree “from 2005” feels dated before any architecture comes up.
The mixA deep dive for technology leaders, a practical piece for operations leaders that leads with its strongest number (incident triage down from 30–60 minutes to under a minute), and proof from real client work.
January 2026
AI powers Australian swimmers’ gold charge
Behind the issue
Subject line“What will 2026 bring for your organisation?” A new-year question, with the experts’ predictions as the answer.
The opener“And… we’re back.” A few words that admit we’ve had a break too, so the issue reads like a colleague catching up.
Leading with a storySwimming Australia opens the issue. Readers care about Olympic medals, so that’s how the computer vision and AI comes in.